Our Team
Nathan Hadlow
Nathan Hadlow (Managing Director) is a Qualified Practicing Insurance Broker (QPIB) He has completed a Diploma of Financial Services (Insurance Broking) and is a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). He has over thirty two years’ experience in the insurance industry; ten years with major insurers in commercial underwriting and claims and has worked as a general insurance broker in all classes of general insurance since 1998. Nathan loves starting the day with a swim down at Middleton Beach and is involved in the Albany Classic Motorsport Club Inc and the annual Albany Classic Motor Event.
Lois Henderson
Lois joined South Coast Insurance Brokers in 2018 and was appointed Broking Operations Manager in 2025. Lois has progressively built her career through hands-on experience, starting as a Broker Assistant before moving into an Office Broker position, where she specialised in farm and crop insurance. Her earlier experience with QBE Insurance as a Branch Sales Consultant laid the foundation for her customer-focused approach. She holds a Certificate II in Business, Tier 2 in General Insurance, Tier 1 in Professional Insurance Broking Services and Advice, and a Diploma of Insurance Broking through ANZIIF, with Qualified Practicing Insurance Broker (QPIB) status. Outside of work, she enjoys exploring the Albany region, camping, and sharing good food with friends.
Lisa Symmans
Lisa Symmans is a Qualified Practicing Insurance Broker (QPIB) and has completed a Diploma of Financial Services (Insurance Broking). Lisa has over thirty years’ experience in the insurance industry; Eleven years as a Commercial Claims officer with SGIO and SGIC specialising in Workers Compensation claims management. Lisa has worked at South Coast Insurance Brokers since 2003 as an Office Broker. Lisa is a long term member of the Albany Surf Life Saving Club, enjoys walking and swimming and is a proud member/supporter of the West Coast Eagles.
Tracey Donaldson
Tracey Donaldson is a Qualified Practicing Insurance Broker (QPIB) and has completed a Diploma of Financial Services (Insurance Broking). Tracey has over forty years’ experience in the insurance industry, working for both Insurance companies and brokers. Tracey joined South Coast Insurance Brokers in September 2015 as an Office Broker and has a broad knowledge of the Australian insurance market in all classes of insurance. Tracey loves cooking and enjoying time with her friends and pottering around her lifestyle property on the weekends.
Rayna Robinson
With over 40 years working in the insurance sector, Rayna has worked for a variety of brokers and insurers in both Perth and Albany, and brings a wealth of knowledge and experience to South Coast Insurance Brokers. Strata Insurance is one of her specialties, and building strong relationships with her clients while finding and providing resolutions in relation to their insurance needs is one of the things she enjoys about working in this sector. By completing both insurance-related courses (Diploma of Financial Services (Insurance Broking)), as well as tertiary qualifications (including a Bachelor of Science (Lib Tech)), Rayna shows a commitment to education, that can only be of benefit to her clients.
She and her family chose to move to the Great Southern in 2003 to a more “civilized” climate and now lives on a lifestyle property halfway between Albany and Denmark. Socially, Rayna likes to unwind by watching TV in the evenings or reading a novel. She loves dancing and the occasional bushwalk, and has been known to partake of the local vintage as well.
Sandra Blair
Sandra has over 35 years experience working in the insurance sector in a variety of roles, with the last 10 years specialising in Construction and Home Indemnity. Sandra is an experienced Office Broker with a demonstrated history of working in the insurance industry. Sandra has a Diploma of Financial Services (Insurance Broking) and is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) and Qualified Practicing Insurance Broker (QPIB). Sandra has a hybrid working arrangement with South Coast Insurance Brokers which provides flexibility to work remotely based in Perth while still available to interact with our valued clients. Focusing on providing a great customer experience for each client is forefront of Sandra’s values along with assisting clients with their insurance requirements with an emphasis on long-term relationship building. Sandra enjoys daily walking and whenever possible, caravanning adventures around the great state of WA.
Danelle Pierce
Following a new addition to her family, Danelle decided a change of career was overdue, having spent 10 years working in the real estate sector, mainly as a Property Manager with local real estate firms. Danelle joined our team in 2021, bringing with her many transferrable skills that have proven useful in her role as Claims Broker. Danelle has also attained her Tier 2 in General Insurance qualification and assists our broking team. When not assisting clients to negotiate their way through the claims process, Danelle loves spending time with her family (both human and furry) and friends, especially if this involved being outdoors – camping, 4WD-ing, and being at the beachbeing some of her favourite activities.
Mieke Hockins
Mieke joined South Coast Insurance Brokers in 2024 as our dedicated claims broker and brings with her a wealth of knowledge from her time working in agricultural, heavy and light motor claims assessing. Mieke has attained the Tier 2 in General Insurance qualification and can assist you with all aspects of personal insurance broking.
Sarah Parker
Sarah is an Albany local, and joined South Coast Insurance Brokers in 2022 after a time working in bookkeeping. Sarah has attained the Tier 2 in General Insurance qualification and can assist you with all aspects of personal insurance broking. In her spare time, Sarah enjoys gardening and kayaking, taking in the beauty and serenity of nature.
Jessica Cramer
With over a decade of experience in the insurance and administrative sectors, Jessica brings a wealth of knowledge and professionalism. Jessica began her career in insurance with QBE Insurance in 2014, later working as an Assistant Account Manager at EBM Insurance & Risk for four years. She then expanded her skill set in the public sector as a Human Resources Officer at North Regional TAFE. In 2025, Jessica returned to her insurance roots, joining South Coast Insurance Brokers as a Broker Assistant. Her strong background in customer service, policy administration, and organisational support makes her a valued team member. Outside of work, Jessica enjoys exploring the WA coastline, spending time with family and friends, and playing many different sports.
Michelle Walsh
With over 15 years of diverse experience across hospitality and career development support, Michelle is a people-focused professional known for her reliability, strong work ethic, and ability to thrive in dynamic environments. She spent 12 years in the hospitality industry, honing her customer service skills. More recently, Michelle worked in apprenticeship support, guiding individuals through their career journeys and helping them access the resources they needed to succeed. Michelle brings excellent communication, problem-solving abilities, and a deep commitment to making a positive impact. Outside of work, she values time with her family, exploring the Great Southern, gardening and growing her own produce.
Qualified Practising Insurance Broker (QPIB) - The QPIB accreditation is a symbol of industry qualifications, experience and ongoing commitment to training and education, recognised by our peak industry body, the National Insurance Brokers Association.
