Who we are

South Coast Insurance Brokers was established by Nathan Hadlow in December 2000.

We deal with many of Australia’s leading insurers, including household names such as Allianz, CGU, QBE, Vero and Zurich plus a host of specialist underwriting agencies that enable us find the right insurance policies and cover for your needs.

Our 7 brokers have over 200 years of experience in general insurance. This provides customers with a valuable and stable resource they can trust to assist with their insurance needs. With an emphasis on providing excellence in claims handling and settlement.

We service small to large business and rural clients throughout Western Australia.

South Coast Insurance Brokers WA Pty Ltd is a Principal Member of the National Insurance Brokers Association (NIBA), the industry professional body. NIBA membership requires adherence to a strict Code of Practice, ongoing professional development and a high standard of ethics. We also subscribe to the General Insurance Brokers’ Code of Practice.

South Coast Insurance Brokers is part of Australasia’s largest general insurance broker network, the Steadfast Group. We leverage Steadfast’s scale to ensure our clients have access to a wide range of insurance companies, a broad range of products, exclusive policy options, and of course, competitive pricing. And when the time comes and you need to make a claim, you will have the backing of Steadfast behind you.

We offer our clients the opportunity to deal with the people that know them and their business unlike direct insurers, call centres and the large impersonal insurance brokerages. We focus on putting the customer first and providing the level of service that you really should expect from your insurance broker or insurer.

If you require “Professional Advice and Personal Service” in insurance give us a call

The South Coast Insurance Brokers Team
niba member
ibna member

Our Team

Nathan Hadlow

Nathan Hadlow (Managing Director) is a Qualified Practicing Insurance Broker (QPIB) He has been awarded a Diploma of Financial Services (Insurance Broking) and is a Fellow of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). He has over twenty seven years experience in the insurance industry; ten years with major insurers in commercial underwriting and claims and has worked as a general insurance broker in all classes of general insurance since 1998.

Anastasia Hawkins

Anastasia has completed the Diploma of Financial Services (Insurance Broking) and is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). Anastasia was born and raised in Albany and completed her education to very high standard at Albany Senior High School. Anastasia then worked in Retail and Hospitality before joining South Coast Insurance Brokers in January 2016. Anastasia is extremely capable and attended the Allianz Young Eagle Program in May 2018. Anastasia was appointed an Account Manager in June 2018 and has her own portfolio of clients.

Erica Huffer

Erica Huffer is a Qualified Practicing Insurance Broker (QPIB). She has completed a Diploma of Financial Services (Insurance Broking). Erica has over thirty five years experience in the insurance industry; twenty years with major insurers in commercial claims and underwriting. Erica has worked as a general insurance broker at South Coast Insurance Brokers since 2002 and is the Office Broking Manager.

Lisa Symmans

Lisa Symmans is a Qualified Practicing Insurance Broker (QPIB) and has completed a Diploma of Financial Services (Insurance Broking). Lisa has over twenty four years experience in the insurance industry; Eleven years as a Commercial Claims officer with SGIO and SGIC specialising in Workers Compensation claims management. Lisa has worked at South Coast Insurance Brokers since 2003 as an Office Broker.

Tracey Donaldson

Tracey Donaldson is a Qualified Practicing Insurance Broker (QPIB) and has completed a Diploma of Financial Services (Insurance Broking). Tracey has over thirty two years experience in the insurance industry, working for both Insurance companies and brokers. Tracey joined South Coast Insurance Brokers in September 2015 as an Office Broker and has a broad knowledge of the Australian insurance market in all classes of insurance.

Brian D'Arcy

Brian and has worked in the insurance industry in excess of 40 years and joined our office in February 2015. He has completed a Diploma in Insurance and Finance and a Certificate in Occupational Health and Safety. Commencing his career at SGIO he progressed to became an assistant manager at RiskCover and since 1995 he has worked for two of the world’s largest international brokers, as a specialist consultant in worker’s compensation claims management and injury management services. Brian’s work enables our clients to enjoy a smooth passage through what can often be an adversarial and complex area of insurance. Resultant reduction in claims costs will ensure that premium savings are generated. With his years of experience, Brian can ensure clients to meet Legislative requirements by assisting to write and modify claims and injury management procedures, including implementation and training of staff at the appropriate levels. We are proud to able to offer this unrivaled service to existing and new clients throughout the state.

Lois Henderson

Lois has completed the Diploma of Financial Services (Insurance Broking) and is a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). Lois is an Albany local and has worked in hospitality and was employed at QBE Albany for just over two years prior to the office closing in December 2017. Lois joined South Coast Insurance Brokers in January 2018 and is employed as a Broker Assistant and works with the Office Brokers and Account Managers on Rural and Commercial new business, renewals and endorsements. Lois also assists Nathan with Broad Acre Crop insurance and claims. Lois has a great work ethic and has become a valuable part of the team.

Chani Rigby

Chani has completed her Tier 2 and is currently studying the Tier 1 qualification. Chani has lived in Albany since 1994 and has worked in various roles in finance, retail and hospitality. Chani joined South Coast Insurance Brokers in May 2018 and works in Reception and is responsible for Domestic new business and renewals, claims lodgment and ongoing claims management. Chani is usually the first point of contact for clients and she works hard to manage our claims and the office generally.

Our Advantages

1

We Are Brokers

We are brokers, not insurers. This means that we work for you, negotiating with the insurers to obtain the most competitive premium for the level of cover that you need. This also means that in the event of a claim, we are on your side working to help you through the process as quickly and painlessly as possible.

2

The Best Policy For You

We offer more than a “price comparison” service. As a broker, we are assessing your needs and recommending products that give you the cover that you are looking for. If you go direct to an insurer or if you use a price comparison site, you are simply being given a price and a description of cover – it’s bad luck if you make the wrong choice! With us, we are helping you make that choice which means that you are far more likely to get it right.

3

We Believe In Personal Service

Our business is built on personal service. Our aim is to develop a relationship with our clients and get to know their individual needs. We have an office in Albany that our clients can make an appointment, call or email whenever we are open for business and we also have Account Managers that will come to you. With us you will be dealing with professional brokers that have years of experience in the insurance industry.