Clients not satisfied with our services should contact our Complaints Officer. We are also members of the Financial Ombudsman Service Australia (FOSA), a free consumer service. Further information is available from this office, or contact FOSA directly on 1800 367 287 or visit www.fos.org.au.
Insurance Brokers Code of Practice
We follow the Insurance Brokers Code of Practice which is intended to promote good relations between insurance intermediaries, their clients, insurers and others within the insurance industry. It also promotes efficiency in transactions by describing standards of good practice and the level of service to be expected from members. Click here for further information.