Claims

Please contact us to let us know about your claim and we will assist you with the process. We will help you to gather any required information or documents and we will deal with the insurer on your behalf. Remember – we are only a phone call away and we are here to help.

Making A Claim

Cars and Motor Vehicle Insurance

If the accident involved another person's car or property, please record their name, address, and registration number.

Remember: Never admit fault or liability with another party in an accident or a claim, this may jeopardize your claim. Simply advise you have insurance and will notify your broker.

Home and Property Insurance

You may be required to provide a quote for the repair or replacement of the damaged item and in some cases, proof of ownership and/or a repairs report. We will discuss this with you and assist you with the process

Workers Compensation

Please contact our office on 9841 4155 or for information on the Workers Compensation Claims Process please read the attached.

Claims Procedure

Claim Forms

Enquiring about an existing claim

If you’ve already lodged a claim and you require an update on the progress of your claim, please contact our office on 9841 4155 or contact us

Our Advantages

1

We Are Brokers

We are brokers, not insurers. This means that we work for you, negotiating with the insurers to obtain the most competitive premium for the level of cover that you need. This also means that in the event of a claim, we are on your side working to help you through the process as quickly and painlessly as possible.

2

The Best Policy For You

We offer more than a “price comparison” service. As a broker, we are assessing your needs and recommending products that give you the cover that you are looking for. If you go direct to an insurer or if you use a price comparison site, you are simply being given a price and a description of cover – it’s bad luck if you make the wrong choice! With us, we are helping you make that choice which means that you are far more likely to get it right.

3

We Believe In Personal Service

Our business is built on personal service. Our aim is to develop a relationship with our clients and get to know their individual needs. We have an office in Albany that our clients can make an appointment, call or email whenever we are open for business and we also have Account Managers that will come to you. With us you will be dealing with professional brokers that have years of experience in the insurance industry.